Privacy Policy

This notice sets out how we collect and use your personal data in compliance with the General Data Protection Regulation (GDPR), and before 25 May 2018, the Data Protection Act 1998. 

About Us 

Lontrad Capital is a trading name of The London Trading Company (UK) PLC, registered address Lansdowne House, 57 Berkeley Square, Mayfair, London, W1J 6ER, United Kingdom, who is authorised and regulated by the Financial Conduct Authority, FRN: 678985. 

You may contact us with any queries or complaints regarding our use of personal data by emailing us at mail@lontrad.com or calling us at +44 (0) 20 7965 4620. 

The personal data we collect and our legal basis for processing 

When you sign up for our services we will obtain personal data from you, including:

• Basic information including your name, address, age, sex, occupation and marital status.
• Information on your investment experience, income level and portfolio size, and attitude to risk.
• Contact details including email address and telephone number.
• Copies of identity, (such as a scan of your passport or driver’s license) plus any supporting documents to provide proof or clarification of any information relating to you or your account.

We use this data in order to enter into a services contract with you, to assess your suitability and risk appetite (if you are signing up for an advisory or asset management service), and to comply with our legal and regulatory obligations, suchas the FCA’s Handbook rules and the Money Laundering Regulations 2017. 

All the personal data we obtain will be collected and processed in accordance with one of the below lawful bases for processing:

• The performance of a contract (your basic information, contact details, and information on investment experience, portfolio size, and objectives)
• Compliance with our legal obligations (identity and address proofs as well as any other information obtained for Anti Money Laundering Know Your Customer (AML/KYC) purposes or other legal obligations we are subject to)
• Our legitimate interests (see below)
• Your consent (in certain circumstances, please see below)

Our legitimate interests 

In some circumstances we may rely on our legitimate interests for processing your personal data and sharing this with third parties (for more on who we share data with on this basis, see below). 

Our “legitimate interests” in this context can be defined as a general commercial interest in providing a broad range of services to our clients and growing our core client base by way of marketing activity. 

Who will use the personal data we collect 

All electronic copies of the personal data we collect will be held securely, in encrypted format, on secure servers. All physical copies will be kept in locked filing cabinets within our principle place of business. 

We may share your data with our legal advisors in circumstances where there is contemplation of any relevant litigation or legal action. 

In accordance with our legitimate interests, we may share your data with other members of our group, including:

• The TJM Partnership PLC (FCA number: 498199)
• Attanta Limited (FCA number: 301621)

We will do so in order to offer you the broadest range of services possible and put you in touch with other members of our group should it become clear that you may require the services that they offer. You can opt out of this sharing at any time by contacting us using the contact details above. 

If necessary we will also pass your data on to the execution platforms and custodians we use in order to set up your account and provide the necessary services to you. These include:

• Saxo Capital Markets UK Limited (FCA number: 551422)
• GHC Capital Markets Limited (FCA number: 152998)
• Trium Capital LLP (FCA number: 497640)
• Gain Capital UK Limited (FCA number: 113942)
• CMC Markets UK PLC (FCA number: 173730)
• CMC Spreadbet PLC (FCA number: 170627)

Transfers to third-party countries and safeguards 

The personal data we hold will never be transferred outside the EU for any reason. If this changes, we will reflect this in an updated Privacy Notice. 

Consent 

You may explicitly consent to us passing on certain details to third parties for general marketing purposes. You may be given the option to provide this consent during the sign-up process with LONTRAD. We will never assume that you have given us consent unless you explicitly do so, and you may withdraw your consent at any time by contacting us. 

Your rights 

You have various rights in relation to the personal data we collect, including the “right to portability” and the “right to erasure” (otherwise known as the right to be forgotten). We will comply with these requests if we are legally obliged to do so, and your rights change depending on the legal basis upon which we are processing your information (see this ICO guidance for more information). Should you wish to assert any of these rights, please get in touch with us using the contact details provided above. 

Please note that you cannot request the erasure of the AML/KYC information we hold as we must retain this information under UK law. 

How long we will keep your data for 

We will only keep your personal data for as long as is necessary. This means that we will retain your personal data for as long as we have an active contract or business relationship with you, and after this, we will only keep your data for as long as is necessary to comply with the FCA’s record keeping rules and retention periods mandated by the Money Laundering Regulations 2017, as well as any other relevant legislation. 

What happens if you don’t provide us with the personal data we need 

As outlined above, some of the personal data you provide to us will be used in order to enter into a contract with you and to comply with our legal obligations. 

Should you refuse to provide us with this data or make a request for erasure, it is likely that we will be unable to continue with our client onboarding process, or would have to terminate our existing contractual relationship. 

Should you refuse to provide or update us with the data we need to comply with our legal obligations, such as AML/KYC information, we will be unable to open an account or continue an existing business relationship with you.

Complaints 

If you feel that we have not been complying with our obligations on data protection law or you wish to assert one of your rights, please contact us without delay using the contact details provided above. 

Should you be dissatisfied with our response or wish to complain to the relevant supervisory authority, you can do so by contacting the Information Commissioner’s Office (ICO). Contact details for the ICO can be found on this webpage:

www.ico.org.uk

Issued by The TJM Partnership PLC which is authorised and regulated by the Financial Conduct Authority. FCA No. 498199.